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5 Things to Know About Peer Reviews of Workplace Disputes

Colleagues in a disputeLooking for ways to address workplace concerns before they reach catastrophic proportions? Before discussing employment mediation with the managers, Littleton Alternative Dispute Resolution, Inc. notes that you should consider internalizing employee issues through a “peer review” program.

1. What’s a Peer Review?

A peer review is a process where employees present their disputes to a panel of peers for a review and decision. This problem-solving process aims to resolve concerns early before they turn into formal complaints.

2. Who Sits at the Panel of Peers?

Typically, the panel of peers comprises fellow employees and managers who volunteer to review and decide workplace disputes. Members of the panel should undergo training in communication and problem-solving. They should also be well versed on policies and guidelines specific to the panel.

3. Shared Characteristics

The details of peer review programs vary from employer to employer, but there are several shared characteristics. For instance, many companies have panels where non-management workers enjoy being the majority. Peer panelists are also usually volunteers, and all proceedings of the panel are confidential.

4. Employees Seeking Relief Elsewhere

The peer review process does not deny employees the right to seek relief in other forums for dispute resolution. If the panel’s decision does not satisfy the employee, employment mediation, arbitration, or going to court remain as open options.

5. Peer Review in Reducing Litigation

Peer review and employment mediation processes are usually non-binding. Still, these options give an employee a full and fair chance to voice out concerns. Such an employee might be less inclined to sue even if it is an unfavorable decision.

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Also, courts may turn away workers who seek court redress without considering available dispute resolution mechanisms.

Internalizing workplace concerns help companies to address employee disputes early enough. A “peer review” program can help you discuss issues of concern before they reach catastrophic proportions. Give your employees a fair opportunity.